privacy

How we look after your information. Plainly put.

the short version

We only collect what we need to take your booking, bake your cake, reply to you or consider your application. We never sell it, we only email you news if you ask us to, and you can ask us to see, correct or delete your information at any time.

01Who we are

This website is run by [LEGAL ENTITY NAME] (Pty) Ltd, trading as Cappuccinos Italian Grill, Shop 49, Airport Junction, Gaborone, Botswana. We are responsible for the personal information you share with us through this website.

For any privacy question or request, contact us on +267 390 9945 or at [PRIVACY EMAIL].

02What we collect

We only ask for what we need to look after you:

Table bookings: your name, mobile number, email, the day, time and number of guests, your seating preferences, whether you are bringing children and how many baby seats you need, and any notes you add.
Cake orders: your name, mobile number, email, the cake you choose, your collection day and the message for the cake.
Guest list: your email address, only if you tick the box to join.
Job applications: your contact details, the roles you are interested in, your experience and availability, what you tell us about yourself, and your CV and cover letter.
Messages: anything you send us through our contact form or on WhatsApp.

Please only share allergy or health details in booking notes if you want us to take them into account. We use them solely to prepare for your visit.

03How we use it

To confirm and manage your booking or cake order, and to contact you if anything changes.
To prepare your table, including baby seats and seating near the play area.
To send you news, specials and seasonal menus, only if you have joined the guest list. You can unsubscribe at any time.
To consider your job application and contact you about it.
To reply to your messages and improve our service.
To meet our legal and accounting obligations.

We never sell your personal information, and we never use it for anything you would not reasonably expect.

05Where it is stored

Some of the systems we use are hosted outside Botswana. Where your information is transferred abroad, we make sure it is protected to the standard required by the Data Protection Act, 2024, for example through contracts with our providers.

06How long we keep it

Bookings and cake orders: [24] months after your visit or collection.
Guest list: until you unsubscribe.
Job applications: [6] months, unless you join the team or ask us to keep your details for future roles.
Messages: as long as needed to deal with your enquiry.

After that, we delete or anonymise it.

07Your rights

Under the Data Protection Act, 2024, you can ask us to:

Tell you what personal information we hold about you, and give you a copy.
Correct anything that is wrong or out of date.
Delete your information, where we no longer need it.
Stop using your information for marketing, or object to how we use it.
Withdraw your consent at any time, for example by leaving the guest list.

To make a request, contact us using the details above. If you are unhappy with how we have handled your information, you can complain to the Information and Data Protection Commission of Botswana.

08Keeping it safe

Your information is stored in secure systems, and only the team members who need it can see it. CVs and job applications are only available to management. If something ever goes wrong that affects your information, we will tell you and the Commission as the law requires.

09Cookies

Our website uses only the cookies needed for it to work, such as remembering what you have entered in a form. [If we add analytics, we will update this section and ask for your consent first.]

10Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: [September 2026]